dorsal/arxiv
View SchemaWISE-Flow: Workflow-Induced Structured Experience for Self-Evolving Conversational Service Agents
| Authors | Yuqing Zhou, Zhuoer Wang, Jie Yuan, Hong Wang, Samson Koelle, Ziwei Zhu, Wei Niu |
|---|---|
| Categories | |
| ArXiv ID | 2601.08158vv1 |
| URL | https://arxiv.org/abs/2601.08158 |
| License | http://creativecommons.org/licenses/by/4.0/ |
Abstract
Large language model (LLM)-based agents are widely deployed in user-facing services but remain error-prone in new tasks, tend to repeat the same failure patterns, and show substantial run-to-run variability. Fixing failures via environment-specific training or manual patching is costly and hard to scale. To enable self-evolving agents in user-facing service environments, we propose WISE-Flow, a workflow-centric framework that converts historical service interactions into reusable procedural experience by inducing workflows with prerequisite-augmented action blocks. At deployment, WISE-Flow aligns the agent's execution trajectory to retrieved workflows and performs prerequisite-aware feasibility reasoning to achieve state-grounded next actions. Experiments on ToolSandbox and $\tau^2$-bench show consistent improvement across base models.
{
"annotation_id": "db6ecb07-eaa2-45af-bd92-2eae78eeab0b",
"date_created": "2026-02-17T05:53:15.096000Z",
"date_modified": "2026-02-17T05:53:15.096000Z",
"file_hash": "4138e3a4308cebcd12b92867263411dbe223249ff3439757c93738ef0b958664",
"private": false,
"record": {
"abstract": "Large language model (LLM)-based agents are widely deployed in user-facing services but remain error-prone in new tasks, tend to repeat the same failure patterns, and show substantial run-to-run variability. Fixing failures via environment-specific training or manual patching is costly and hard to scale. To enable self-evolving agents in user-facing service environments, we propose WISE-Flow, a workflow-centric framework that converts historical service interactions into reusable procedural experience by inducing workflows with prerequisite-augmented action blocks. At deployment, WISE-Flow aligns the agent\u0027s execution trajectory to retrieved workflows and performs prerequisite-aware feasibility reasoning to achieve state-grounded next actions. Experiments on ToolSandbox and $\\tau^2$-bench show consistent improvement across base models.",
"arxiv_id": "2601.08158",
"authors": [
"Yuqing Zhou",
"Zhuoer Wang",
"Jie Yuan",
"Hong Wang",
"Samson Koelle",
"Ziwei Zhu",
"Wei Niu"
],
"categories": [
"cs.CL"
],
"license": "http://creativecommons.org/licenses/by/4.0/",
"title": "WISE-Flow: Workflow-Induced Structured Experience for Self-Evolving Conversational Service Agents",
"url": "https://arxiv.org/abs/2601.08158",
"version": "v1"
},
"schema_id": "dorsal/arxiv",
"source": {
"execution_id": "4956a07e-0b09-40ab-9a3b-a443bdc100e1",
"id": "arXiv Dataset",
"type": "Model",
"variant": "snapshot-2026-01-17",
"version": "0.1.0"
},
"user_id": 1000002
}